Terms and Conditions

Mindful Monsters subscription and regular donation

1. Eligibility

1.1. By taking a subscription to Mindful Monsters, you are agreeing to be bound by these terms and conditions.

1.2. Mindful Monsters is provided by Scope, a registered charity under charity number 208231 and a company limited by guarantee under company number 5208656 at registered address: 2nd Floor, Here East, Press Centre, 14 East Bay Lane, London, England, E15 2GW.

1.3. You must be at least 18 years old to subscribe to the Mindful Monsters service.

1.4. By submitting your payment and other subscription details, you are making an offer to us to subscribe to Mindful Monsters. Your offer will only be accepted by us and a contract formed when we have successfully verified your details, at which point we will confirm your subscription with Mindful Monsters. We reserve the right to reject any offer in our discretion, for any or no reason.

1.5. The Mindful Monsters packs can only be delivered to valid United Kingdom addresses. Any offer of subscription for a non-UK address will be refused.

1.6. Any promotions or promotional codes for Mindful Monsters are limited to one per person, can be used in conjunction with your monthly subscription only and cannot be used with any other offer unless specified.

2. Mindful Monsters Subscription Service

2.1. By subscribing to Mindful Monsters you are agreeing to hear from Scope about Mindful Monsters and Scope’s wider work. You may unsubscribe from these emails at any time.

2.2. For the first 12 months of your subscription to the Mindful Monsters service, you will receive one Mindful Monsters pack per month.

2.3. Mindful Monsters packs will be sent to you by post to the address provided by you.

2.4. Mindful Monsters has been designed for you and your little one(s) to enjoy together. It is your responsibility if you choose for your little one(s) to experience the activities on their own.

2.5. This product is inspired by mindfulness. Some of the activities are mindful, and some are simply lovely ways for the family to spend quality, bonding time together. This product is not guaranteed to improve resilience and family relationships.

2.6.  We reserve the right to terminate the subscription or change its nature and benefits at any time. In this instance we will notify you of the changes at least 30 days in advance.

3. Regular Donation

3.1. After 12 months, your Mindful Monster subscription service will expire and you consent to Scope continuing to take the same monthly or annual payment, as a pure donation in support of Scope’s charitable activities. We will use these donations at our discretion but always as within our stated objectives.

3.2. If you have confirmed that you are a UK taxpayer in accordance with the requirements of the Gift Aid scheme as they apply from time to time, we can reclaim Gift Aid on these donations.

3.3 It is your responsibility to determine whether you qualify for Gift Aid and we are not able to provide any form of legal, financial or taxation advice in this regard.

3.4. In return for your donations, you will receive the following benefits:

a) regular newsletters from Scope informing you of what we’re up to and how your donations are supporting us to further our objectives (although you will be free to opt out of receiving these newsletters at any time); and

b) invitations to selected events and activities operated by us as well as those operated by third parties which are taking place in support of Scope.

3.5. If you wish to cancel the donation payments after the Mindful Monster subscription period of 12 months has elapsed, please see the below section ‘Cancellation’.

3.6. Your Mindful Monsters subscription and thereafter regular donation payments are a recurring payment, not a Direct Debit, therefore payments are not covered by the Direct Debit Guarantee.

3.7. We have the right to cancel your Mindful Monsters subscription or regular donation at any time at our discretion.

4. Payments

Mindful Monsters subscription

4.1. When signing up or changing card details, a £1 payment may be taken from your card in order to authorise it and prevent fraud. This payment will be voided immediately but some banks may temporarily reflect these charges against your account balance.

4.2. Monthly payments: Subscriptions taken on or before the 20th of the month will be taken on the day you sign up and will recur on this date monthly. For subscriptions taken on or after the 20th of the month, payment will be taken on the day you sign up and the 20th of every following month.

4.3. Annual payments: If you choose to pay annually, your payment will be taken on the day you sign up and will continue to come out on this date every year.

4.4. If we are unable to collect your payment on the first attempt, don’t worry, we’ll make more attempts to make sure you don’t miss out on your Mindful Monsters pack. However, this may mean that your pack is a little late. If we are still unable to collect your payment after several attempts, you have not cancelled your subscription and still want to receive your pack, then please get in touch with us, we’ll be happy to help.


4.5. Once your 12 month subscription to the Mindful Monsters service has completed, we shall continue to take the same amount in the form of donations each month (or annually depending on how you subscribed). We will not increase or reduce the donation amount without your direct consent.

5. Cancelling or amending your subscription or donations

5.1. You can cancel or amend your Mindful Monsters subscription or your regular donation at any time. In order to cancel, you must email us at mindfulmonsters@scope.org.uk or call us on 0808 800 3333 and we will do it for you.

5.2. You can also change your delivery details or payment details. Simply contact us using the details above.

5.3. If you pay monthly and you cancel before you have received that month’s Mindful Monster’s pack, we will still send you the pack you have paid for and no further charges will be made.

5.4. If you pay annually and you cancel your Mindful Monster’s subscription before you have collected all 12 packs, we will deliver your outstanding packs to you on a monthly basis, but your annual payment will not be automatically renewed as a donation to Scope.

5.5. We have the right to cancel your Mindful Monsters subscription or regular donation at any time at our discretion.

6. Refund policy

Please note that these are the only reasons will offer a refund.

6.1. If your pack arrives damaged, please email us with photo evidence of the defect/damage within 14 days of receiving the delivery. We will happily send you a replacement pack or if you prefer, we will issue you a refund for that pack.

6.2. If your Mindful Monsters pack hasn’t arrived within 21 days of your monthly payment date please email mindfulmonsters@scope.org.uk or call us on 0808 800 3333. We will either post you a replacement pack or, if you would prefer, we can issue a refund. In order to receive a refund, please email us within 30 days of making the payment.

6.3.  After 12 months, your subscription payment becomes a voluntary donation to Scope. We are unable to refund voluntary donations, however if a donation has taken in error, please let us know as soon as possible.

7. General

7.1. Scope is registered with the Fundraising Regulator and acts at all times in accordance with the Code of Fundraising Practice. For further information on the Fundraising Regulator, please visit https://www.fundraisingregulator.org.uk/.

7.2. All personal information that you provide to us from time to time will be collected, managed and processed in accordance with our Privacy Policy.

7.3. These terms are governed by English law and you can only bring legal proceedings in the English courts.